Cloud Contact
Center Software

Get Cradle Enterprise Grade Cloud Call Center Software with Minimal Setup Time, Flexible Deployment options and achieve Industry Compliance!

EXPLORE FEATURES

Experience Cradle in Action!

What is Cloud Call Center Software?

A cloud call center software is hosted over the internet which takes minimum time to deploy and involves minimal upfront capital. Businesses use Cloud contact center solutions to reduce hardware setup overheads, minimize installation time, and to ensure uninterrupted customer support through a variety of voice and digital channels.

Why Choose Cradle Cloud Call Center Software?

Minimal Setup Time

Enhance your remote contact center operations with instantaneous set up, low maintenance, and cost efficient cloud contact center solution. Enable informed business decisions with more control and visibility into operations.

Compliant and Secure

Cradle is committed to protecting your customer data and information. To ensure enterprise-grade security, we follow the standards and best practices defined by International Security Frameworks such as PCI-DSS. This ensures a secure way to process customer information.

APIs and SDKs

Seamlessly integrate Cradle cloud based contact center solution with your business website, mobile app, as well as internal systems. Cradle offers APIs and SDKs for businesses to integrate and enhance their call center operations.

Cradle Solution For Cloud Contact Center

Choose Your Deployment

Private Cloud

Create Dedicated Instances

Move your contact center operations to Private Cloud, make your dedicated instances and witness great flexibility and scalability. Cradle enterprise-ready cloud call center software is inherently reliable, scalable and secure. The cloud architecture is so designed to help you stay agile and manage your contact center with a single click.

Public Cloud

Cost-Effective Solution

Public Cloud offering is based on advanced cloud call center technology. It allows near-unlimited scalability and lets you scale up or down your cloud capacity with immense ease. Deliver uninterrupted customer service with high-end security with no involvement of IT teams.

Hybrid Cloud

The Best of Both Clouds

Hybrid Cloud call center software allows you to take complete advantage of Cradle innovative and robust multi-tenant public cloud call center solution while adhering to enterprise-grade security and IT requirements through the private cloud contact center.

Cradle Cloud Contact Center Software

A Complete Solution

Serve Customer Through
Voice Calls

Empower your inbound and outbound call center operations with unmatched call quality, intelligent routing, and advanced voice features. Witness a dramatically improved CSAT with Cradle Cloud Call Center Software.

Customer Preferred Digital Channels

Enable hassle-free customer support with digital channels- Email, SMS, WhatsApp, Facebook, Twitter, Instagram, WebChat, and In-App Mobile Chat. Provide seamless customer service across customer preferred digital channels.

Key Highlights of Cradle Call Center Software

IVR

Effectively route calls to the right department based on caller input

Auto Dialer

Make outbound calling easy with an automated dialing system

ACD

Auto distribute your calls to the best-suited agent via routing

CTI

Easy access to all the customer information for better conversion

Call Monitoring

Ensure high call quality by monitoring real-time calls

Reporting and Dashboards

Get better visibility and hold on every metric that matters

Call Recording

Recording every call and use these recordings to score your agents

Automation Rules

Improve the overall productivity with automated workflows

A Glimpse Into Differentiated

Cloud Call Center Software Features

WebRTC

Ensure secure voice calls with web-based telephony system, WebRTC. It is platform and device independent and gives you immense flexibility to integrate with any enterprise-grade CRM and existing hardware. With no hardware telephony setup requirements, you are set to go with just a headphone!

Integrated Knowledge Base

Resolve customer queries faster and efficiently with integrated knowledgebase. Provide your agents with easy access to customer information and help them save their time. Populate the necessary information, frequently asked questions, and informational articles to serve queries better.