Seamlessly Integrate Cradle with Leading Applications

Improve customer communication and retention with CRM Integration and deliver consistent customer service.

Experience Cradle in Action!

What is a CTI?

Computer telephony integration, or CTI, is any technology which allows computers to interact with your telephone systems. At the same time, the users can perform all the call related activities such as putting the call on hold, call transfer, conference, etc directly from the desktop itself. Since various communication devices can interact with one another using CTI integration, it permits centralized control via a unified interface.

Why Do You Need CTI Integration?

Improved Agent Productivity

Eliminate the need to manually perform telephony functions like putting calls on hold, call transfer, call conferencing, etc.

Enhanced Call Routing

Integrate your telephony, ACD, IVR and skills-based routing with your database and business tools for effective call routing

Call and Data Monitoring

Monitor, record and analyze the call data, allowing the supervisors and managers to make real-time insightful decisions

Toolbar Integration with Multiple tabs

Allow agents to make the interactions more effective with features like CTI pop-up even while switching between multiple tabs.