Cradle Mini
Contact Center Solution

Get the best features of contact center solutions to manage unified customer interactions across Voice & Digital channels

Experience Cradle in Action!

Mini Contact Centre

Get the Best & Simple to use at much economical price!

Email

Respond faster to customer emails using in-built email editor and templates. Delight your customers with quick response time.

Inbound

Inbound call place needs to offset client experience with operational productivity.

Outbound

Timetable and robotize outbound calling across various missions utilizing our element stuffed call place arrangement

CRM

CRM is a contact enter programming arrangement that gives representatives admittance to account data and history with an end goal.

Voice Recording

With Call Recording Software and Monitoring for call centers, you can record multiple phone lines over VoIP etc.

Voice Blast

Use customized voice blaster software for outbound calls where users can listen to necessary messages, which are pre-recorded from our end.

DNC & Exclusion

We strictly follow the ‘do not call’ protection law and we assure our users that they won’t face any disturbances from our end.

Call Back Management

Users can avoid waiting in a queue using the callback management option that helps them to reach a live agent in a while.

Ticket Module

Our easy ticket module is another beneficial option featuring a smarter backdrop. Convert voicemails and calls to automated tickets that enable users to get a better experience.

Reports

We here prepare a detailed agent performance report that helps us to understand the strategies we need to take improving the performance of our contact center.

IVR

Our customized IVR set up helps a customer to get in touch with the right agent or department receiving suitable responses.

CTI

Agent CTI is a customized module, which comes up with internal and external chat option helping users to get a better calling experience.

Facebook & Messenger

Facebook Messenger to offer the ideal help: Bots welcome clients and give essential self-administration.

Cradle Voice

Call Center Management System
Capabilities In One Place

Customizable IVR

Create unprecedented customer journeys with customized IVR scripts, menus, and options. Smart IVR system optimization ensures that IVR scripts align with the core messaging of your brand and the routing flows take customers to the right agents.

Automated Routing

Achieve higher FCR by taking your customers to the right agent with Cradle ACD’s intelligent routing algorithms. Choose from preferred agent routing, skill-based routing, customer persona based routing, and many more.

Auto Dialer

Optimize your outbound call center software by incorporating a modern auto dialer. Cradle auto dialers include predictive dialer, progressive dialer, parallel predictive dialer, preview dialer, and PACE that match with your diverse business needs.

CTI Integration

Contact Center Software offers bother free CTI integration with big business CRMs-Zendesk, Freshdesk Mint, LeadSqaured, Zoho, Microsoft Dynamics, Sugar, and FreshSales. CRM coordination empowers organizations to convey predictable client care while improving specialist efficiency and settling on constant choices more savvy.

Number Masking

Maintain customer privacy with number masking capabilities. Cradle call management software enables you to have complete control of data abstraction with masked numbers in dashboards, call history, reports, call recordings and real-time monitoring. It empowers you to anonymize customer numbers for agents at all levels.

Call Center Software Features

That Boost Agent Productivity

Unified Agent Desktop

Enable your agents to access all support tickets, customer data, and related interaction history on a single screen with Unified Agent Desktop. This eradicates the need to toggle between different screens while serving customers and allows agents to optimize their operational efficiency by performing faster complaint resolution and managing multi-channel interactions on one screen.

AI-Powered Agent Interface

Deliver personalized customer experience by enabling your agents to understand your customers. Cradle Contact Center Software offers AI-based customer sentiment analysis capability that assists your agents to analyze customers’ emotions and create personalized experiences for them.

Click-To-Dial Capabilities

Cradle Voice enables your agents to enhance their operational efficiency with Click-to-Dial capabilities. This feature ensures that agents do not need to manually dial the customer numbers rather they can just click a number to dial it while saving a measurable time.

Team Collaboration

Cradle call center software incorporates team collaboration capabilities for agents. In cases, when agents need assistance to solve a customer query, they can check if other agents are available to help them and can internally call a specific agent or even supervisors, while being on call with the customer.

Mobile Agent Capabilities

Ensure that your agents can work even without desktops and laptops. Cradle offers Mobile Agent App, Phone Agent App, and Field Agent App to enable your agents to work from their mobile phones while away from their workstations. These mobile apps incorporate the similar features and capabilities of a full-stack contact center software.

Setup Your Work from Home Ready Call Center in 48 hours!

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Cradle Voice for Robust Monitoring and Reporting Capabilities

Real-Time Agent Monitoring

Cradle Voice enables call center managers and supervisors to monitor each campaign and agent easily. While monitoring the agents’ activities and performance in real-time, managers can take informed action on the basis of consolidated call summary, agent performance reports, and customer summary dashboard.

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Comprehensive Reporting

Cradle Voice offers comprehensive reports to track and analyze a number of call center metrics related to agent performance and call monitoring. These reports can be fetched in different formats- HTML, CSV, XML, and PDF and can also be scheduled to be sent to multiple email addresses at desirable frequency- daily at a specific time, weekly, monthly, yearly, or at a custom time.

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User Management

Contact Center Software requires to be dynamic in nature to handle high call volumes with optimum agent utility. Cradle Call Software enables you to manage your users in a single click. Agents can be assigned to multiple campaigns as well as can be switched to another campaign to manage the call volume without any hassles.

Call Controlling

Cradle Voice offers enhanced flexibility while monitoring the live calls- managers and supervisors can easily control any agent’s live calls. The supervisors can take complete control of a call or can barge in, snoop, and whisper during a call to guide an agent or can even force log out the agent, taking over the live call.

Call Scoring

Call center managers and supervisors can score the calls while listening to the call recordings. The agents can be scored against each call and the scoring parameters can be customized according to the business strategies and requirements. This feature essentially helps in managing users or agents in different queues and campaigns, based on their specific skills and efficiencies.

Frequently Asked Questions

About Contact Center Software

Q. What is Contact Center Software?

Contact Center Software is a robust solution that allows businesses to serve and support their customers. A contact center software incorporates various customer service tools that collectively enable their customers to reach out to them for product inquiries, refund issues, and complaints against the business’s service(s) or product(s) as well as to enable business representatives to reach out to their customers to inform them about offers, discounts, booking confirmation, and other information.