Industry’s First Mobile
Call Center Solution

Full-Scale, Secure Enterprise Call Center on Mobile

Experience Cradle in Action!

Enterprise Call Center Now on Mobile

Zero Agent Infrastructure Needed

All you need is a Smartphone and Internet – Your Remote Contact Center is ready

Enterprise-Grade Features

Complete call center functionality with high call quality – Business as usual

Ease of Use

No more productivity loss due to tab toggling – Complete Contact Center Suite

Comprehensive Remote Monitoring

Much More than a Cloud telephony solution – Hold your Agents accountable

Enterprise Ready Security

No data storage on agent device – Prevent customer data breach

Infrastructure Monitoring

Track the health of remote agents’ system and devices

MINIMAL CONTACT CENTER INFRASTRUCTURE

Get Past Your
Infrastructure Worries

Do not limit yourself with infrastructural constraints. With Cradle Mobile Agent Application, let your agents deliver high-quality customer service with just a smartphone and stable internet connection. Cradle Call Center Mobile Agent backed by mobile WebRTC ensures you do not compromise on voice quality while offering top-notch customer experience.

ENTERPRISE READY FEATURES

Don’t Compromise on Call
Center Capabilities

Going remote shouldn’t mean a gap in your call center management. The Mobile Agent application is not your usual call center app as it works as a full-on contact center with dialers to automate your outbound calling, WebRTC for voice quality, CTI integration to access all the customer information along with agent self-tracking for routine tasks – calls handled, number of breaks.

Make the Most of
Cradle Mobile App Features

Inbound and outbound Calling

CTI Integration

Auto Dialers

Digital Channels

Live Chat

Collaboration

IMEI Whitelisting

Click-to-Dial

Superior Call Quality

Consistent Metrics Tracking

Dispositions & Notes

Call Recording & Logging