Respond faster to customer emails using in-built email editor and templates. Delight your customers with quick response time.
Inbound
Inbound call place needs to offset client experience with operational productivity.
Outbound
Timetable and robotize outbound calling across various missions utilizing our element stuffed call place arrangement
CRM
CRM is a contact enter programming arrangement that gives representatives admittance to account data and history with an end goal.
Voice Recording
With Call Recording Software and Monitoring for call centers, you can record multiple phone lines over VoIP etc.
Voice Blast
Use customized voice blaster software for outbound calls where users can listen to necessary messages, which are pre-recorded from our end.
DNC & Exclusion
We strictly follow the ‘do not call’ protection law and we assure our users that they won’t face any disturbances from our end.
Call Back Management
Users can avoid waiting in a queue using the callback management option that helps them to reach a live agent in a while.
Ticket Module
Our easy ticket module is another beneficial option featuring a smarter backdrop. Convert voicemails and calls to automated tickets that enable users to get a better experience.
Reports
We here prepare a detailed agent performance report that helps us to understand the strategies we need to take improving the performance of our contact center.
IVR
Our customized IVR set up helps a customer to get in touch with the right agent or department receiving suitable responses.
CTI
Agent CTI is a customized module, which comes up with internal and external chat option helping users to get a better calling experience.
Facebook & Messenger
Facebook Messenger to offer the ideal help: Bots welcome clients and give essential self-administration.
