Establish Remote Governance for IT & Operations
Easily Scale your Contact Center Operations
Serve Customers Across Channels
Go with the Deployment of your Choice
Be remote ready in Hours
Enterprise Call Center Now on Mobile
Remote Governance with
360-degree Application
Infrastructure Management
Do not limit yourself with infrastructural constraints. With Cradle Mobile Agent Application, let your agents deliver high-quality customer service with just a smartphone and stable internet connection. Cradle Call Center Mobile Agent backed by mobile WebRTC ensures you do not compromise on voice quality while offering top-notch customer experience.
Establish Control with
Centralized Contact Center
Operations
Gain full control over your contact center operations even when working remotely using a home-based call centre solution. Get a wholesome and unified view of remote agents irrespective of their work location or the telephony systems being used. Scale your contact center operations to ensure business as usual without worrying about the infrastructural challenges.
Deployment Options That Work
for Your Business
Future proof your business with a complete contact center suite backed by multiple deployment options. Setup a cloud contact center to easily upscale or downscale as per your business requirements. At the same time, you can also go for a hybrid call center setup wherein you get to enjoy complete Cradle work at home solution capabilities on a private cloud while protecting your on-premise investments. Additionally, you also have the option to build an on-premise remote contact center along with a VPN for enhanced security.
Minimal Disruption, Faster
Deployment
Setup your remote contact center within days backed by Cradle’s expertise in delivering hundreds of remote deployments in the last couple of months. Additionally, with fortnightly product advancements and robust product development, you get to build a contact center focused on delighting your agents and customers while meeting your business goals too.
Be Work from Home Ready with Cradle
Inbound and outbound Calling
Omnichannel Experience
Remote Monitoring & Reporting
CTI
Integration
WebRTC
Supported
Flexible Deployment
Ease of Use
Enterprise-level Security
Collaboration
